• Claims of missing products will be thoroughly investigated and rectified. All corrective action necessary will be taken, up to and including a reshipment or a refund. However, in order to be eligible for a refund, you must notify us of your missing products within thirty (30) days of receipt or expected receipt of your order.
• Return Authorization: Any refund or exchange must be preauthorized customer service. To request a preauthorization, contact us at: support@kevintrudeaufanclubstore.com.
• Shipping charges are not refundable and return shipping charges are not reimbursable, except in cases where we are at fault (ex. sending the wrong item or extra items).
• Please allow up to 10 business days to process a refund or exchange.

Defective Items Process:

If there is a discrepancy with your order or you received it in a damaged condition, it must be reported to us within 10 business days of receipt to be eligible for recourse. In the case of defective items the shipping cost back to us is our responsibility. Please contact us within 10 business days of receipt of any defective items as we will issue you a return label in order for you to return the merchandise to us. Please allow up to 15 business days for processing. Once we have processed/inspected the merchandise and deemed the returned items as defective then we will either replace the items at our cost or issue the customer a full refund depending on the customers wishes. 

Shipping Policy

We operate under the following shipping policy:

• Most items will ship within 3-5 business days. Please be advised that some items are created on-demand which means the order processing times will be longer and vary depending on the type of product you order. Most on-demand items are logo /branded items. Additionally, signed items may be slightly delayed depending on Kevin's availability. However, should your order fall outside of reasonable timeframes for any reason we will notify you.
• Please be advised that you may receive your order in multiple shipments should your order contain multiple items. This is due to our items being shipped from separate locations. 
• Multiple shipping methods are available via USPS and UPS and are listed for each product. We reserve the right to use an alternate shipment methods when applicable. Additionally, our suppliers may choose alternate shipment methods. Reasonable effort is made to inform customers of circumstances which require special shipping arrangements.
• Items too big to ship to a P.O. box must be shipped to an alternate street address. UPS cannot deliver to a P.O. box address.
• Certain high-value shipments may require signature on delivery.
• If you believe your order has missed its expected delivery date, please check the tracking number indicated for your order. If delivery is indicated, please check with your neighbors, coworkers, family members, or others present at the location. If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us. We advise that you send your order to a residential address to help ensure against misplacement or mishandling of your order by a third party. We cannot entertain claims of lost packages that were sent to a non-residential address, which indicate delivery via the tracking number.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. If your shipment is undeliverable due to incorrect address, restricted address, unsupported address (P.O. box indicated for UPS shipment or item too large for P.O. box, etc.), too many failed delivery attempts, or being refused by recipient, we will contact you for alternate shipping arrangements. Additional shipping incurred for these reasons is at the customer's expense.